Daher Aircraft Tops Pro Pilot Product Support Survey for Sixth Consecutive Year
Why It MattersSustained owner and operator satisfaction scores over multiple years signal how turboprop OEMs increasingly compete on parts availability, AOG response and service-network depth rather than on aircraft specifications alone.
What happened
Daher Aircraft ranked first in the turboprop aircraft category of Professional Pilot magazine's annual Product Support survey for the sixth consecutive year, according to results published on 14 September 2026. The 2026 edition of the survey, now in its 36th year, drew responses from more than 100 owners and operators of TBM and Kodiak aircraft families.
Daher Aircraft achieved an overall score of 9.02, up 0.31 points from its 2025 score of 8.71, and placed first in all seven evaluated categories: company responsiveness, parts availability, parts cost, AOG response speed, technical documentation, technical support, and service satisfaction. The largest single gain came in AOG (Aircraft on Ground) response, where the score rose from 8.75 in 2025 to 9.35 in 2026, an improvement of 0.60 points.
"This sixth consecutive first place is especially meaningful because it comes directly from the owners and operators who fly our aircraft and rely on our support every day," said Nicolas Chabbert, Chief Executive Officer of Daher Aircraft. Raphaël Maitre, Vice President Customer Support, added that the result reflects the commitment of the company's teams and authorised partners in supporting TBM and Kodiak operators.
2026 marks the fourth year in which the TBM and Kodiak aircraft families have participated jointly in the survey. Daher acquired the Kodiak utility and multi-mission aircraft line in 2019 to complement the TBM family, which has been on the market since 1990.
Support network and expansion
Daher Aircraft's global support network provides 24/7 assistance to TBM and Kodiak operators as well as users of legacy aircraft from predecessor companies, including the TB and Rallye families, covering a fleet of approximately 3,000 aircraft across business aviation, general aviation, and pilot training. The network currently comprises 73 authorised service centres for TBM and Kodiak aircraft, spanning four Daher-operated sites and partner facilities.
The company says it is expanding capabilities in 2026 in the United States, Brazil, and Asia.
Industry impact & what to watch
A repeated first-place finish across seven separate categories, rated by more than 100 owners and operators, points to how turboprop buyers weigh ownership experience alongside acquisition price: parts cost, AOG turnaround and documentation quality accumulate into a reputation that outlasts any single model year. Surveys like this one function as a proxy for what is otherwise hard to measure from outside a fleet operation — how quickly a manufacturer's network actually responds when an aircraft is grounded.
The joint participation of TBM and Kodiak, now in its fourth year, also shows how an OEM's support scores can extend across an acquired product line rather than staying tied to the original one; the Kodiak line, brought in during 2019, is now scored alongside the longer-established TBM family under a single network total of 73 service centres. Whether the stated 2026 expansion in the United States, Brazil, and Asia lifts scores further will depend on how quickly those new sites reach the responsiveness and parts-availability levels the existing network posted this year.
