Wilson Air Center Houston Customer Service Manager Earns Second Aviation International News Above & Beyond FBO Award
Why It MattersRepeat service recognition for a long-tenured FBO manager underscores how customer-service staff continuity shapes competitive differentiation among business-aviation ground handlers.
Mary Kay, Customer Service Manager at Wilson Air Center – Houston, has been recognized by Aviation International News in the Above & Beyond category of the 2026 FBO Survey, marking her second time receiving the service-based award. Kay has worked at Wilson Air Center – Houston for 14 years, overseeing a team of Customer Service Representatives and Concierges at the facility located at KHOU. The FBO has served as the CAA Preferred FBO at KHOU since 2007, and its lobby, known as the "Corral," features a snack and refreshment bar, private snooze rooms, and related amenities.


















































