Jet Agency, JetCharter.com and owner Jordan Brown face new customer lawsuits over undelivered flights and withheld refunds

Jet Agency, JetCharter.com, Jet Genius Florida Holdings, JetXchange and their owner Jordan Brown are facing new lawsuits filed by customers in Collier County and Palm Beach County, Florida, over allegations of undelivered charter flights and withheld refunds. The cases add to a history of litigation against the companies, including multiple prior default judgments.

In the first suit, KMG Hauling and a client identified as Garcia are seeking the return of $150,825 prepaid for a 15-hour super-midsize jet card, plus more than $13,000 in expenses Garcia says resulted from Jet Agency's alleged failure to provide flights, along with restitution for unused hours on a separately purchased light-jet card. Court documents show Garcia paid $163,875 on November 14, 2024, for 25 hours on a light jet. The filing describes a return flight from Lexington, Kentucky, to Leesburg, Virginia, scheduled for September 7, 2025, that never took place, leaving Garcia and his family stranded; Brown allegedly promised reimbursement for commercial airline and ground-transportation costs but never paid. A round trip scheduled for October 9, 2025, was delayed because, Garcia was told, no aircraft was available due to Jet Agency's non-payment to the aircraft owner, and a further round trip on October 16, 2025, was to carry Garcia and six family members to a family event. A separate round-trip charter between Washington, D.C., and Turks & Caicos, requested for late November, was canceled on its scheduled departure day, November 28, 2025, after Brown said Jet Agency had been unable to secure an aircraft. Garcia submitted a formal refund request through his lawyer on December 9, 2025; the complaint states the defendants have refunded no portion of the amounts demanded and have provided no meaningful response.

The second lawsuit was filed by Samara Furlong over a charter contracted through JetCharter.com, with a total contract price of $77,420.80, comprising $72,000 in flight charges, a $20.80 segment fee and $5,400 in Federal Excise Tax. The outbound flight, scheduled for November 26, 2025, was canceled for stated operational reasons related to aircraft malfunction. The return flight, scheduled for November 30, 2025, was also canceled — not for an operational reason, according to the filing, but because JetCharter.com decided to end the business relationship after Furlong raised questions. Furlong obtained replacement flights through charter broker Just Landed Jets at a cost of $108,246.75, and her lawsuit seeks recovery of the amount paid to JetCharter.com plus $30,825.95 in incremental charges for those replacement flights. She filed for a default judgment on August 31, 2026, alleging a months-long pattern of delay, evasion and bad faith following a promise to refund her payment. Brown did not respond to a request for comment.

These filings sit within a broader pattern for the same group of companies: repeated allegations of canceled flights, unmet refund promises and prior default judgments against Jet Agency, JetCharter.com and related entities under Jordan Brown. When a broker cannot secure an aircraft because it has not paid the operator, the customer bears the consequence twice — first the disrupted trip, then the cost of replacing it through another charter arranger.

Prepaid jet-card and charter arrangements depend on the broker's ability to pay the operating carrier on time; when that link breaks, the customer's recourse is contractual and often ends in civil court rather than a swift refund. Furlong's move to source replacement flights through Just Landed Jets, and then sue to recover the cost difference, illustrates how quickly a canceled charter can compound into a second bill on top of the original payment.

The Collier County and Palm Beach County dockets, and the outcome of Furlong's August 31, 2026 default judgment motion, will show whether these customers recover the amounts sought or add to the existing string of unsatisfied judgments against the companies.