ONEflight Suspends Flight Operations With Over $150 Million in Prepaid Customer Funds at Risk

ONEflight International, a Colorado-based private jet charter broker, confirmed on September 16, 2026 that it had suspended flight services while reviewing its operations, according to Private Jet Card Comparisons. The company posted a website notice stating the pause would last "for the next 30 days, or until further notice" while it evaluates its business. Private Jet Card Comparisons estimated that more than $150 million in prepaid customer funds could be at risk, a figure based on ONEflight's sales volume rather than confirmed customer losses.

ONEflight CEO Ferren Rajput told Private Jet Card Comparisons that the company does not hold customer funds in escrow. ONEflight sells jet cards and arranges charter flights through third-party aircraft operators, with customers depositing money for future travel and the broker paying operators to conduct the flights. Private Jet Card Comparisons cited operators who said ONEflight had fallen behind on payments, while other operators reported no such problems. An internal email obtained by the publication acknowledged financial and operational issues, and Rajput said the company was reducing spending on celebrity ambassadors and marketing after investing heavily to build its brand. ONEflight's BAJit advertising campaigns have featured businessman Robert Herjavec and former NFL quarterback John Elway.

ONEflight had reported $232 million in revenue for 2025, up 90% from the prior year. In August 2026, the company announced a 35% surcharge on flight reservations for customers with contracted rates, citing rising industry costs, but withdrew the surcharge hours later following customer pushback.

FlyUSA announced a program offering eligible ONEflight customers a complimentary Gold membership, flights purchased without an advance deposit, and promotional credits equal to 20% of qualifying flight spending, which can accumulate up to the value of a verified stranded balance subject to program conditions. Under that structure, a customer with a $100,000 qualifying balance would need to spend $500,000 with FlyUSA to earn an equivalent amount in flight credits. Amalfi Jets said it is waiving the usual $100,000 deposit for its Amalfi One jet card for affected customers.

This case sits within a recurring risk in the jet-card and charter-broker segment: customers prepay for future flying, but the broker rather than a regulated custodian holds that money until flights are flown. When a broker sells cards and arranges third-party charter without escrowing deposits, its cash position depends on new sales continuing to outpace flight obligations already sold — a structure that can come under strain quickly if bookings slow or payments to operators fall behind.

The sequence here — rapid revenue growth, a same-day surcharge announcement and reversal, then a full suspension — illustrates how pricing and liquidity pressure can surface publicly before a broker's underlying financial position is disclosed. Competitor offers from FlyUSA and Amalfi Jets show how rivals attempt to capture displaced demand, though the FlyUSA credit terms require substantial new spending relative to a stranded balance, meaning affected customers do not recover value on a dollar-for-dollar basis simply by switching providers.

What happens next depends on whether ONEflight's 30-day review produces a plan to resume operations, restructure, or wind down, and on what its internal records show about outstanding customer deposits versus obligations to operators. Until Rajput or the company discloses those figures, the scale of actual customer exposure beyond the $150 million estimate remains unresolved.